How long will it take for my order to arrive?
Date of delivery may vary due to inventory availability, Canada Post shipping practices and delivery location. Generally orders take 4 to 7 business days.
Please note, orders are not shipped on Sundays or holidays.
Help, my payment didn't go through!
The most common reason payments don't complete is due to an error in the Billing Address. This address must match what your credit card company has on record for you. However, your order can be shipped to any Canadian mailing address.
You can log into your account and attempt to complete your order again, or you can start a new shopping cart.
Do you offer same day delivery?
Yes! We currently offer same day shipping from our Wainwright and Comox locations. Please see this page for instructions on how to make your order.
Can I pick-up my order in one of your stores?
Yes! If you would like to pick up your online order at one of our locations, you can add a note to your order during the check-out process. Please note this is not a same day service - not all locations stock exactly what is shown on our website and your items may need to be transferred from another store.
Please be sure to note which of our locations you would like to pick up at and we will contact you with a day and time your order will be ready for you.
How do I pay for my order?
There are 2 options available for you to make your payment, with a credit card or an e-transfer (bank transfer).
We accept Visa or Mastercard.
Or you can select e-transfer when you checkout and email funds to [email protected]. Once your payment is received, you will receive an email confirming your payment and shipping details.
Do I need to create an account to make an order?
No you don't have to log in or create an account. You can create your order and check-out as a guest.