SHIPPING
Starting October 1st, 2024, FreeStyle Vapes no longer ships E-Liquid, Nic Salt or Disposables to Ontario, Quebec, Nunavut or the Northwest Territories due to the additional vape taxes in those Provinces and Territories.
Introduction:
All orders are subject to product availability and may be shipped from multiple store locations (split shipments). If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
Product selection at all our FreeStyle Vapes locations varies to serve our customers in that local area. If you are looking to purchase a specific product at one of our retail locations, please call or email your local FreeStyle Vapes to confirm the product you are looking for is in stock.
Online orders are shipped from our Wainwright, Alberta location, therefore our website only displays stock availability at our Wainwright location.
Delivery with Canada Post:
Items offered on our website are only available for delivery to addresses across Canada using Canada Post Expedited Parcel shipping. If you would like your package faster, we can quote on Xpresspost or Priority, contact: [email protected]. Age of majority signature (in your province) will be required to receive your shipment. If you are not at home during the delivery attempt, Canada Post will email you the Canada Post location your order is ready for pick-up from.
Be sure to check your junk or spam folders for email notifications from Canada Post.
We do not ship outside of Canada.
Delivery Timeframes:
An estimated delivery time will be provided to you once your order is shipped along with your tracking order. Delivery times are estimates and commence from the date of shipping, rather than the date of order.
Delivery times from Canada Post are to be used as a guide only. Unless there are exceptional circumstances, we make every effort to ship your order within 1-3 business days of the date of your order being placed. Business day means Monday to Friday, except holidays. Please note we do not ship on Saturdays or Sundays. Orders placed after 3:30PM MST, will be shipped the following business day.
*Date of delivery may vary due to province, inventory availability, Canada Post shipping practices, delivery proximity to a major city, method of delivery and the items ordered. Please see Canada Posts delivery Standards here: Canada Post Delivery Standards
Shipping Costs:
We offer flat rate shipping of $20 across Canada with Canada Post using Expedited Parcel service from our Wainwright location. Shipping is free of charge on orders over $49 and is automatically applied in the check-out.
Sales tax is charged according to the province or territory to which the item is shipped.
In-Store Pick-up:
Our online store offers inventory from our Wainwright, Alberta location only. If you would like to pick-up your order from one of our other locations, please note the name of the location you would like to pick-up from in the order notes. We would be happy to transfer your order for you and you will receive a phone call when it's ready for pick-up.
Please note that store transfers can take anywhere from 3 - 5 business days. We do not offer same day in-store pick-up for online orders.
Large Dollar Value Orders:
Due to the high volume of fraudulent orders, any orders over $300 may require extra verification with photo ID emailed to [email protected]
Damaged Items in Transport:
If there is any damage to the packaging on delivery, contact us immediately at [email protected].
Questions:
If you have any questions about the delivery and shipment or your order, please contact us at [email protected].
Additional Provincial and Federal Vape Taxes
Starting October 1st, 2024, FreeStyle Vapes will no longer be shipping E-Liquids or Nic Salts to Ontario, Quebec, Nunavut or the Northwest Territories due to the additional vape taxes in your Province or Territory.
Purchases of any other products from our website, such as coils, empty replacement pods or cartridges, devices or any accessories will be shipped once full payment is received.
RETURNS
Introduction:
We accept returns on all products. You can return unopened items in the original packaging, with tags attached, within 14 days of your purchase with receipt or proof of purchase.
Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.
Shipping costs will not be refunded.
Only regular priced items may be refunded. Sale items are non-refundable.
To follow-up on the status of your return, please contact us at [email protected].
Exchanges:
We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at [email protected] with details of the product and the defect. You can send the item you consider defective to:
FreeStyle Vapes
614 10th Street
Wainwright, Alberta
T9W 1E2
(780) 842-1525
Upon receipt of the returned product, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.
Exceptions:
Some items are non-refundable and non-exchangeable, this includes gift cards.
Returns Shipping:
To return the item you purchased, please mail it to;
FreeStyle Vapes
614 10th Street
Wainwright, Alberta
T9W 1E2
(780) 842-1525
You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item.