Shipping & returns

SHIPPING

1. Introduction
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

2. Delivery Location
Items offered on our website are only available for delivery to addresses in Canada. Any shipments outside of Canada are not available.

3. Delivery Time
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order within 15 business days of the date of your order. Business day mean Monday to Friday, except holidays. Please note we do not ship on Sundays.

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

4. Shipping Costs
Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed. Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.

Sales tax is charged according to the province or territory to which the item is shipped.

5. Damaged Items in Transport
If there is any damage to the packaging on delivery, contact us immediately at [email protected]

6. Questions
If you have any questions about the delivery and shipment or your order, please contact us at [email protected]

RETURNS

1. Introduction
We accept returns on all products, except under garments. You can return unopened items in the original packaging, with tags attached, within 14 days of your purchase with receipt or proof of purchase.

Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.

Shipping costs will not be refunded.

Only regular priced items may be refunded. Sale items are non-refundable.

To follow-up on the status of your return, please contact us at [email protected]

2. Exchanges
We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at [email protected] with details of the product and the defect. You can send the item you consider defective to:

FreeStyle Vapes
614 10th Street
Wainwright, Alberta
T9W 1E2
(780) 842-1525

Upon receipt of the returned product, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

3. Exceptions
Some items are non-refundable and non-exchangeable. These include: gift cards, underwear.

4. Shipping
To return the item you purchased, please mail it to:

FreeStyle Vapes
614 10th Street
Wainwright, Alberta
T9W 1E2
(780) 842-1525

You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item.